First of all, $51/Mo for dial-up is called gouging your customers, AT&T.
First of all, $51/Mo for dial-up is called gouging your customers, AT&T.
Secondly, yes, why aren't you and other companies more proactive in protecting your customers rather than abusing them? Why didn't those CSRs have the ability to investigate further and waive those fees? Why isn't something like this immediately forwarded to a manger or director?
Thirdly, why did it take the threat of bad press for you to properly respond to this man's issue? This is the age of always on broadband internet, no one is going to feel empathy for you for claiming the man was dialing a wrong number all this time.
Kind of reminds me of when AT&T (Cingular) charged me data fees for being on WiFi. After 10 years I left for T-Mobile and haven't regretted it one bit.
http://www.cnet.com/news/at-t-sends-83-year-old-man-24000-bill-for-dial-up/
Secondly, yes, why aren't you and other companies more proactive in protecting your customers rather than abusing them? Why didn't those CSRs have the ability to investigate further and waive those fees? Why isn't something like this immediately forwarded to a manger or director?
Thirdly, why did it take the threat of bad press for you to properly respond to this man's issue? This is the age of always on broadband internet, no one is going to feel empathy for you for claiming the man was dialing a wrong number all this time.
Kind of reminds me of when AT&T (Cingular) charged me data fees for being on WiFi. After 10 years I left for T-Mobile and haven't regretted it one bit.
http://www.cnet.com/news/at-t-sends-83-year-old-man-24000-bill-for-dial-up/
Comments
-Lauren
But I still fantasize over Lily.