I don't always fill out those surveys but I do more often than most people, I believe.

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I don't always fill out those surveys but I do more often than most people, I believe. I've had managers call me, but never the sort of response this woman received.

Damn.
http://losangeles.cbslocal.com/2016/10/18/southland-woman-shocked-by-f-you-message-from-expedia-employee/

Comments

Blake B said…
She probably deserved it. I've worked in customer service long enough that there is always another side of the story.
October 19, 2016 at 6:39 PM
Jason ON said…
Blake B, you complain to your coworkers or friends, you don't send a big FU to a customer and cancel their order for them.
October 19, 2016 at 8:16 PM
Blake B said…
Either you've never worked with the public or don't realize how terrible people can be, Jason ON. Ive had to tell customers they are never welcome back in stores and call the police on more than one occasion due to their behaviors.
October 19, 2016 at 8:41 PM
Jason ON said…
I had exactly one retail job and one fast food job in my life. Both were customer facing. Otherwise I've worked with B2B clients.

Regardless of the customer's behavior, your behavior should be cloaked in professionalism.
October 19, 2016 at 10:02 PM
Blake B said…
No time to pretend. Those jobs are best suited for someone other than me.
October 19, 2016 at 10:31 PM
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