Facebook is a Dark Pit of Despair

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There are a lot of great anecdotes in this article and I highly suggest everyone take a a few minutes to read it in full. And yes, if you already have a negative opinion on Facebook, this piece won't change your mind. It will make you wonder why people would work in these conditions for so little compensation.

But it's easy to blame the behavior these moderators are experiencing on Facebook itself, but if not that social network then it would be another. The problem here is humanity. The internet and social media has highlighted the worst of us as opposed to the best.

The fourth source is perhaps the most problematic: Facebook’s own internal tools for distributing information. While official policy changes typically arrive every other Wednesday, incremental guidance about developing issues is distributed on a near-daily basis. Often, this guidance is posted to Workplace, the enterprise version of Facebook that the company introduced in 2016. Like Facebook itself, Workplace has an algorithmic News Feed that displays posts based on engagement. During a breaking news event, such as a mass shooting, managers will often post conflicting information about how to moderate individual pieces of content, which then appear out of chronological order on Workplace. Six current and former employees told me that they had made moderation mistakes based on seeing an outdated post at the top of their feed. At times, it feels as if Facebook’s own product is working against them. The irony is not lost on the moderators.

https://www.theverge.com/2019/2/25/18229714/cognizant-facebook-content-moderator-interviews-trauma-working-conditions-arizona

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