You know, T-Mobile , I left at&t years ago due in a large part to their terrible customer service.
You know, T-Mobile , I left at&t years ago due in a large part to their terrible customer service. I'm ready to leave you guys for the same reason.
I have been having very spotty voice and 4G service for months to the point where I can sit in one place and watch as the service comes and goes. There is no way for me to make an easy coomplaint or notice to you guys about the location especially when I have no service.
However when I call in the 611 number I'm forced to listen to the stupid autovoice tell me my account is fine, my bills are paid and when they were last paid before I can do anything. And then I can't reach a CSR agent using any of the various keywords: agent, customer service or technical support.
Then the auto voice tells me a service I'm not even using is having problems (@Home) in my area and hangs up on me.
Seriosuly?
So, now I'm not only mad that I lost service for about 15 min but then the autovoice hangs up on me. Really?
So I call in again and have to speak in Latin 5 times before the voice transfers me to a live person who then proceeds to tell me I should have said any of the keywords I've already tried with no success.
Then she tells me I can't be upset and she'll hang up on me. I can't be upset at the crappy customer service because of the crappy customer service?
I ask for a supervisor who then contradicts nearly everything the CSR already told me and then just reiterates what I told her (the supervisor).
I tell her I've had better luck contacting TMobile on Twitter, but oh wait, I can't access Twitter with no service!! So I had to call in when I got voice back.
Why am I paying nearly $90/month for spotty inconsistent service and terrible customer service?
I have been having very spotty voice and 4G service for months to the point where I can sit in one place and watch as the service comes and goes. There is no way for me to make an easy coomplaint or notice to you guys about the location especially when I have no service.
However when I call in the 611 number I'm forced to listen to the stupid autovoice tell me my account is fine, my bills are paid and when they were last paid before I can do anything. And then I can't reach a CSR agent using any of the various keywords: agent, customer service or technical support.
Then the auto voice tells me a service I'm not even using is having problems (@Home) in my area and hangs up on me.
Seriosuly?
So, now I'm not only mad that I lost service for about 15 min but then the autovoice hangs up on me. Really?
So I call in again and have to speak in Latin 5 times before the voice transfers me to a live person who then proceeds to tell me I should have said any of the keywords I've already tried with no success.
Then she tells me I can't be upset and she'll hang up on me. I can't be upset at the crappy customer service because of the crappy customer service?
I ask for a supervisor who then contradicts nearly everything the CSR already told me and then just reiterates what I told her (the supervisor).
I tell her I've had better luck contacting TMobile on Twitter, but oh wait, I can't access Twitter with no service!! So I had to call in when I got voice back.
Why am I paying nearly $90/month for spotty inconsistent service and terrible customer service?
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