According to Google the only way to make a phone call through Hangouts is from desktop (at least for Android users).

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According to Google the only way to make a phone call through Hangouts is from desktop (at least for Android users). However, on my Androd Hangouts app I have the option to dial phone numbers and it works just fine. 

My friend, on the other hand, can't. We're both using Android 4.1.2 and we both have Hangouts app version 2.1.100.

I checked all my settings (in the app, in GMail and Google Voice) and for the life of me I can't figure out why I can make calls through Hangouts and she can't.

Any ideas?
https://support.google.com/hangouts/answer/3187125?hl=en#

Comments

Kevin C. (KevinC) said…
Are you certain it is the option to dial phone numbers to call them, not SMS? Looks like I only have SMS, and only on one of the two Hangouts accounts on my phone, but that appears to be something under SMS settings.
May 31, 2014 at 10:11 PM
Jeroen van Pelt said…
I can call from Hangouts, but it just starts the stock dialer...
May 31, 2014 at 10:19 PM
Kris Lacy said…
Wow this is cool. I have the phone icon in hangouts and it seemed to work fine. I will check next to see if it is using my cell minutes.
June 1, 2014 at 12:00 AM
Jason Bayton said…
I can videocall and turn off the camera, but the phone icon within hangouts opens the stock dialler.
June 1, 2014 at 1:00 AM
Jason ON said…
I get a phone icon in the upper right hand corner and when I tap on it I have the option to call from the phone or GV (I have the Note II set up to ask me which service to use).

My friend doesn't even get the phone icon.
June 1, 2014 at 10:23 AM
Chris Yoder said…
Does your friend have google voice installed?  It's just calling out using the gv number, in the same way that any call would go out.
June 1, 2014 at 1:11 PM
Kris Lacy said…
I have just confirmed it is using my cell minutes. 😕
June 1, 2014 at 1:15 PM
Jason ON said…
Chris Yoder, yes she does. We both do. The difference is my Hangouts app gives me the option to call (most people) and her's does not.
June 1, 2014 at 1:36 PM
Chris Yoder said…
I do have the same option, but it just launches the normal dialer.  The only time I do not have the phone option is when there is no number data associated with the contact. My gv is set to only international, so it just dials.  It doesn't use gvoip.

Do the two of you have identical ROMs?  I know it is the same version of android, but is it stock, or carrier modified?
June 1, 2014 at 1:51 PM
Jason ON said…
Carrier modified. I rooted mine but never threw a custom ROM on there.
June 1, 2014 at 1:55 PM
Theresa Reel said…
I saw something the other day, that they are going to be changing how the calling features work.  I wonder if the difference is that, and in what server you are each on.  It was an end of May change I believe .. sorry no link, just recall seeing it ...
June 1, 2014 at 8:52 PM
Andrew Maxwell said…
Here is an official support page that talks about making calls from Google Voice: https://support.google.com/hangouts/answer/3187125?hl=en
June 3, 2014 at 7:19 PM
Chris Yoder said…
Andrew Maxwell Yeah, from the desktop, not mobile. Oh yeah, and that is the exact link referenced in the OP.
June 3, 2014 at 8:52 PM
Jason Bayton said…
Gawd wake up Andrew Maxwell ;)
June 3, 2014 at 11:33 PM
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