Lost Faith in T-Mobile as a Great Customer Experience
I can’t believe I’m taking time out of my day to write this up, but here I am. Today is the 17th of March, 2021. On 14JAN2021 I ported my number over to at&t when I joined a corporate plan. The following day I swung by a T-Mobile store to pay my account off. I figured it would be just a couple of days worth as my billing cycle ended on the 10th of the month. I was told I had to wait for the current billing cycle to end before they could accept payment for any prorated charges. Fair enough. This was a stupid policy, but I didn’t argue. In early February I went to another T-Mobile store and was told my final bill was an entire month’s worth of service. I explained how this didn’t make sense, but the kid tried to explain to me that with T-Mobile’s billing cycle you pay for the month before the one that just ended, not the month you’re going into. So, you’re paying two months ago’s service, not paying for the upcoming month. Okay … This didn’t make sense, but sure. Since I h...