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Showing posts with the label sales

Customer Appreciation

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Yesterday I stepped into a pet food store to purchase a couple of treats for my mechanic's dogs. I always try and remember to being something when I know Im going there. This particular pet food store has been around for decades and when I lived in the area, more than four years ago, I shopped there occasionally. (The woman I lived with was more interested in supporting this woman-owned local business than I was.) I stopped in this store 9 months to a year ago to purchase a couple of treats and the owner told me I couldn't use a card unless I spent a minimal amount. As this is a standard practice with some small businesses since Visa takes a huge percentage,  I normally don't mind paying cash when I can to help small businesses avoid the extra costs and boost their profits,  but I didn't have cash on  me.  That being said,  I didn't need a minimum amount, I needed two pigs ears for $1.50/ea. When I explained this to the owner she told me that's their policy, so ...

Sales as a Discussion - Or, the Consultant's Approach

Third time’s a charm, eh? I originally tried writing this rebuttal on the original LinkedIn post, but LinkedIn apparently limits responses to 1200 or so characters. Then, I decided to type out my response on Google+ (where I will probably post this), but each time I came back to the Plus in my browser, the context box disappeared taking with it everything I’d already typed. Can you say: “frustrating?” So, I’m going to try typing it out here and then posting it where it needs to be posted. __________________________________________ It began with a LinkedIn post: https://www.linkedin.com/feed/update/urn:li:activity:6446773396771610624 “Buyers don't complain when salespeople approach them about a TOP-5 PRIORITY. You see a bunch of complaints about salespeople, but they come from folks who don't need anything...those in need, buy, without you ever hearing anything.” And then along came the comments, a few of which I’ll showcase here: “ Agreed. I compl...