Jasonisms

I haven't complained about T-Mobile much on this blog, but instead have made my complaints known on social media, specifically Google+. I've had numerous problems with their network and have called to complain countless times. I have troubleshot with their CSRs and Tech Support, changed out my SIM for a brand-spanking new one, and downloaded apps I was told (by T-Mobile retail staff) would help stabilize my network connection. Today, on my monthly sojourn to the T-Mobile store to pay my bill, I again mentioned my dissatisfaction with my bill of roughly $90, and the non-consistent service I've been getting for a while. I ca literally sit in one place and and watch as my service goes in and out, or be using my device and in the middle of adequate service, the entire voice and data connections is lost. These aren't isolated event, but happen multiple times a week across a large span on geography. Yes, when I'm near the outskirts of town or in a smaller area further...

So, I had to call T-Mobile regarding my G2 that I've had for only a week. I seem to drop a lot of calls and lose signal much more often then I ever did with my G1 so I called to check and see if they were having tower issues or anything. For example, in a 20 min call this morning I dropped 6 times. While on the phone with TMo I dropped a few more times. Luckily, the second customer service rep I spoke with was on the phone with me while I was losing the calls(he was kind enough to call me back) and it was finally his suggestion that my handset was bad and that I'd need a new one. So, tomorrow morning I get to mail it back to them, get them a tracking number and they send me out a brand-spanking shiny new one. I do have the option to get a different phone model from them, but dammit if I don't love the G2. So, I guess I'll be sliding the ol' SIM card back into the G1 and use GMail's calling feature unit the new one arrives.