Jasonisms

I haven't complained about T-Mobile much on this blog, but instead have made my complaints known on social media, specifically Google+. I've had numerous problems with their network and have called to complain countless times. I have troubleshot with their CSRs and Tech Support, changed out my SIM for a brand-spanking new one, and downloaded apps I was told (by T-Mobile retail staff) would help stabilize my network connection. Today, on my monthly sojourn to the T-Mobile store to pay my bill, I again mentioned my dissatisfaction with my bill of roughly $90, and the non-consistent service I've been getting for a while. I ca literally sit in one place and and watch as my service goes in and out, or be using my device and in the middle of adequate service, the entire voice and data connections is lost. These aren't isolated event, but happen multiple times a week across a large span on geography. Yes, when I'm near the outskirts of town or in a smaller area further...

Dear T-Mobile ,  A couple of months ago I decided I was tired of the intermittent service and decided to call in every single time I dropped either voice or data services to report the outage. Now, as you can imagine, without voice service I couldn't call so I had to wait, sometimes a few minutes, and sometimes a half hour or so, until I gained service back and could make the call. After about the fourth time the customer service representative in "retention" offered me a new phone, any handset I chose, to try for 20 days and see if my service was better. We talked about it, I asked what she had in mind since I wasn't interested in a bare-bones entry-level phone. She said, since I'd been such a good T-Mobile customer, she would make available any  handset I was interested in. I informed her I had been eyeballing the HTC One S and the Galaxy SIII , but couldn't decide which was a better piece of hardware. We talked over the merits of each and I also men...