Dear T-Mobile,
Dear T-Mobile , A couple of months ago I decided I was tired of the intermittent service and decided to call in every single time I dropped either voice or data services to report the outage. Now, as you can imagine, without voice service I couldn't call so I had to wait, sometimes a few minutes, and sometimes a half hour or so, until I gained service back and could make the call. After about the fourth time the customer service representative in "retention" offered me a new phone, any handset I chose, to try for 20 days and see if my service was better. We talked about it, I asked what she had in mind since I wasn't interested in a bare-bones entry-level phone. She said, since I'd been such a good T-Mobile customer, she would make available any handset I was interested in. I informed her I had been eyeballing the HTC One S and the Galaxy SIII , but couldn't decide which was a better piece of hardware. We talked over the merits of each and I also men...