Coupons and Employee Education
A few months ago Pepsi had heavily promoted their PepsiMax product by giving away $1.00 off manufacturer's coupons on their 16oz bottles. I was able to get a bunch of these coupons and had been using them a few times a week since March. Today, June 30, 2010, was their official expiration date. I stopped at the gas station/convenience store that I normally get these Pepsi products at and bought one this morning. The store manager was there and teased me (they all know me for these coupons) that I should buy a bunch of them and stock up since today was their final day of usage. I laughed and told him I'd be back in a couple of hours and buy one for tomorrow. Well, a few hours later I swung back into this convenience store with another coupon and exact change. The guy behind the counter and I got along fairly well and he's notoriously in a good mood. I brought the PepsiMax to the counter and dropped my coupon. He said it was no longer valid. I ...